I have a new computer!
As you may remember, my computer has been intermittently absent for most of the summer and early fall: the power supply failed (for the second time) way back in May. I sent it away with the help of the Best Buy people and got it back in late June. It lasted through July, then inexplicably failed again. I took it back to Best Buy and they sent it away again to Gateway. They kept it until the first week in September, at which I finally got the call from Best Buy that it was back again and raced to the store, only to find out that they had (inexplicably again) apparently failed to fix anything: the laptop still would not power up.
They sent it away again with very pretty apologies (“Dude, my mind is as blown as yours is” said the tech support guy), and Saturday I got the call that it had been approved for “junkout.” This means that Best Buy had invoked, or allowed me to invoke their “no lemon” policy, which means that if it’s sent away for repair that isn’t your fault enough times they just let you exchange for a new computer.
So here I am with a new computer. I really wanted to get a Mac, but was discouraged by the (helpful) store people – they weren’t sure they could exchange for an entirely different type of computer, and I would have been getting a less powerful computer for more money than I paid for the old one. Instead I have a brand new Gateway that the salesguy assured me was the best laptop they had in the store, and which cost $315 less than my original laptop, but which has significantly increased memory and processing speed. They also gave me the difference in price in store credit, which was seriously nice, since that isn’t their usual policy, and let me roll over the remaining time on my old warranty to the new warranty I bought with part of that store credit (also not the usual policy).
So despite the fact that I got home to began setting up the computer and immediately spent like an hour complaining how unwieldy Windows is and how much I hate Microsoft (I really should get a Mac. Someday. Four or five years from now), I’m really very pleased with Best Buy. I walked out of the store and said to myself “What a very satisfying retail experience!” And it was true.
The new computer’s name is Mosca, after the very clever servant who gets the better of his unscrupulous master in Volpone. It’s new and allusively named technology season here at my house, apparently.
I’m at the stage where I need to begin writing things instead of just thinking or reading about them, and, as usual, it scares me.
As you may remember, my computer has been intermittently absent for most of the summer and early fall: the power supply failed (for the second time) way back in May. I sent it away with the help of the Best Buy people and got it back in late June. It lasted through July, then inexplicably failed again. I took it back to Best Buy and they sent it away again to Gateway. They kept it until the first week in September, at which I finally got the call from Best Buy that it was back again and raced to the store, only to find out that they had (inexplicably again) apparently failed to fix anything: the laptop still would not power up.
They sent it away again with very pretty apologies (“Dude, my mind is as blown as yours is” said the tech support guy), and Saturday I got the call that it had been approved for “junkout.” This means that Best Buy had invoked, or allowed me to invoke their “no lemon” policy, which means that if it’s sent away for repair that isn’t your fault enough times they just let you exchange for a new computer.
So here I am with a new computer. I really wanted to get a Mac, but was discouraged by the (helpful) store people – they weren’t sure they could exchange for an entirely different type of computer, and I would have been getting a less powerful computer for more money than I paid for the old one. Instead I have a brand new Gateway that the salesguy assured me was the best laptop they had in the store, and which cost $315 less than my original laptop, but which has significantly increased memory and processing speed. They also gave me the difference in price in store credit, which was seriously nice, since that isn’t their usual policy, and let me roll over the remaining time on my old warranty to the new warranty I bought with part of that store credit (also not the usual policy).
So despite the fact that I got home to began setting up the computer and immediately spent like an hour complaining how unwieldy Windows is and how much I hate Microsoft (I really should get a Mac. Someday. Four or five years from now), I’m really very pleased with Best Buy. I walked out of the store and said to myself “What a very satisfying retail experience!” And it was true.
The new computer’s name is Mosca, after the very clever servant who gets the better of his unscrupulous master in Volpone. It’s new and allusively named technology season here at my house, apparently.
I’m at the stage where I need to begin writing things instead of just thinking or reading about them, and, as usual, it scares me.
Labels: nerd power, quotidian, web
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